Make every
interaction count
Make every
interaction
count
Make every
interaction count
We design
We design
brand
customer
product
brand
brand
customer
product
brand
experiences to drive growth.
experiences to drive growth.
Work
Work
Every touchpoint is a chance to connect with your customer
Every touchpoint is a chance to connect with your customer
Every touchpoint is a chance to connect with your customer
Logo / Tagline / Brand name / Social media ads / TV commercials / Radio ads / Influencer partnerships /
Billboards / Newspaper ads / Magazine features / PR articles / Blog posts / SEO content / Podcasts /
Digital banners / YouTube ads / Sponsorships / Product placement / Event branding / Trade shows /
Street art / Vehicle wraps / Community sponsorships / Guerrilla marketing campaigns / LinkedIn posts / Website homepage /
UNIFIED TOUCHPOINTS
UNIFIED TOUCHPOINTS
+33%
+33%
Higher customer trust
Higher customer trust
Brands with a unified narrative across touchpoints see a 33% higher consumer trust rate compared to fragmented experiences.
(Source: Edelman Trust Barometer)
Brands with a unified narrative across touchpoints see a 33% higher consumer trust rate compared to fragmented experiences.
(Source: Edelman Trust Barometer)
EMOTIONALLY ENGAGING TOUCHPOINTS
EMOTIONALLY ENGAGING TOUCHPOINTS
+26%
+26%
Higher perceived differentiation
Higher perceived differentiation
Brands leveraging unique, emotionally engaging touchpoints outperform competitors by 26% in perceived differentiation.
(Source: Accenture)
Brands leveraging unique, emotionally engaging touchpoints outperform competitors by 26% in perceived differentiation.
(Source: Accenture)
EXPERENCIAL TOUCHPOINTS
EXPERENCIAL TOUCHPOINTS
+30%
+30%
Increase memorability
Increase memorability
Companies using experiential design in branding report a 30% higher likelihood of customers recalling their unique offerings.
(Source: Bain & Company)
Companies using experiential design in branding report a 30% higher likelihood of customers recalling their unique offerings.
(Source: Bain & Company)
EMOTIONAL BRAND TOUCHPOINTS
EMOTIONAL BRAND TOUCHPOINTS
+70%
+70%
Increase future engagement
Increase future engagement
Emotional brand experiences are remembered 70% more effectively than neutral interactions, making them key to retention and future engagement.
(Source: Edelman)
Emotional brand experiences are remembered 70% more effectively than neutral interactions, making them key to retention and future engagement.
(Source: Edelman)
What does this mean for business?
What does this mean for business?
What does this mean for business?
The proof is in the numbers
The proof is in the numbers
Trusted Brands
Trusted Brands
Trusted Brands
75%
75%
Customers likely to purchase
Customers likely to purchase
75% of customers are more likely to make a purchase if they trust the brand.
(Source: Zendesk)
75% of customers are more likely to make a purchase if they trust the brand.
(Source: Zendesk)
Differentiated Brands
Differentiated Brands
Differentiated Brands
+20%
+20%
Can charge a premium
Can charge a premium
Differentiated brands can charge up to 20% more for their products compared to non-differentiated brands.
(Source: Harvard Business Review)
Differentiated brands can charge up to 20% more for their products compared to non-differentiated brands.
(Source: Harvard Business Review)
Memorable Brands
Memorable Brands
Memorable Brands
64%
64%
Customer likely to recommend
Customer likely to recommend
64% of customers are likely to recommend a brand they can easily remember to others.
(Source: Neilsen)
64% of customers are likely to recommend a brand they can easily remember to others.
(Source: Neilsen)
Brand Engagement
Brand Engagement
Brand Engagement
+37%
+37%
Increase in CLV
Increase in CLV
Brands that foster customer engagement see an average 37% increase in Customer Lifetime Value.
(Source: Harvard Business Review)
Brands that foster customer engagement see an average 37% increase in Customer Lifetime Value.
(Source: Harvard Business Review)
We help you build connections that drive growth
Designing
experiences that drive growth
We help you build connections that drive growth
From strategy to design to engagement, we craft every touchpoint to share your story, purpose, and promise—building authentic and meaningful connections with your customers.
From strategy to design to engagement, we craft every touchpoint to share your story, purpose, and promise—building authentic and meaningful connections with your customers.
Brand Design
Brand Design
Brand is the cornerstone of how you're perceived, extending far beyond your product. It’s not just a logo or a tagline—it’s the touchpoint that defines every interaction, from customer experiences to brand storytelling. It shapes your identity, influences how people feel about you, and ultimately builds trust and loyalty, creating lasting connections with your customers.
Brand is the cornerstone of how you're perceived, extending far beyond your product. It’s not just a logo or a tagline—it’s the touchpoint that defines every interaction, from customer experiences to brand storytelling. It shapes your identity, influences how people feel about you, and ultimately builds trust and loyalty, creating lasting connections with your customers.
Research & Insights
Brand Strategy
Experience Principles
Brand Architecture
Verbal Identity Systems
Visual Identity Systems
Activation & Governance
Learn More
Experience Design
Experience Design
Connecting with your customers goes beyond offering functionality or aesthetics—it's about designing experiences that embody your brand promise. At De.SHA, we craft experiences that engage the entire customer, product and employee journey, driving meaningful growth for your business.
Connecting with your customers goes beyond offering functionality or aesthetics—it's about designing experiences that embody your brand promise. At De.SHA, we craft experiences that engage the entire customer, product and employee journey, driving meaningful growth for your business.
Customer Experience
Product Experience
Employee Experience
Learn More
Engagement Design
Engagement Design
We bring brands to life across all key touchpoints, fostering authentic customer culture to propel the mission forward. This approach ensures strategic marketing initiatives that stand out, build meaningful connections, and drive revenue growth.
We bring brands to life across all key touchpoints, fostering authentic customer culture to propel the mission forward. This approach ensures strategic marketing initiatives that stand out, build meaningful connections, and drive revenue growth.
Brand Launch Strategy
Social Media Strategy
Events & Environment
Learn More
Transform your business
Contact
Copyright @ 2024 De.SHA Design Lab
Transform your business
Contact
Copyright @ 2024 De.SHA Design Lab
Transform your business
Contact